Support
Need help with Rickshaw Racing? Email accounts@sitesparkignite.com and tell us your device (iPhone or Android) and what happened. We usually reply within two business days.
Common questions
How do I play?
Pick up passengers and drop them off before the clock runs out, weaving through buses, cows and other rickshaws. The stick points where you want to go and how fast; BOOST fills up from near-misses, slipstreaming and drifts. How to Play on the menu has the full guide and replays the tutorial.
Your City shows the wrong place or won't load
Tap My Location again to fetch the streets where you are now (it needs location permission and an internet connection the first time). If location is blocked, tap Turn On Location or use Search a Place. If the map servers are busy, try again in a minute. Saved maps under Recent work offline.
I bought something and it isn't unlocked
Open the Shop and tap Restore purchases, signed in with the same Apple ID or Google account you bought with.
Online races say they can't connect
Check your internet connection and try again. To race friends, one of you taps Private race and shares the code; the others tap Join code.
Can I use a game controller?
Yes. Xbox, PlayStation and MFi controllers work, including in the menus.
Refunds
Refunds are handled by the store you bought from: reportaproblem.apple.com for the App Store, or your Google Play order history for Android.
Ayuda
¿Necesitas ayuda con Rickshaw Racing? Escribe a accounts@sitesparkignite.com e indícanos tu dispositivo (iPhone o Android) y qué pasó. Normalmente respondemos en dos días hábiles.
Tu Ciudad muestra otro lugar o no carga
Toca Mi ubicación otra vez (la primera vez necesita permiso de ubicación e internet). Si la ubicación está bloqueada, toca Activar ubicación o usa Buscar un lugar. Los mapas en Recientes funcionan sin conexión.
Compré algo y no se desbloqueó
Abre la Tienda y toca Restaurar compras con la misma cuenta de Apple o Google con la que compraste.
Reembolsos
Los gestiona la tienda donde compraste: reportaproblem.apple.com o tu historial de pedidos de Google Play.